Refund Policy

Star packs

• If you haven't spent the stars yet, you can ask for a refund within 14 days of buying. We'll refund the pack and remove those stars.
• Once stars are spent on items, that purchase is final.

Cozi Room Supporter ($3.99/month)

• Cancel any time in Store → Get more ★ → Manage. You won't be charged again, and you keep your perks until the end of the month you paid for.
• First month: changed your mind? Ask within 7 days of your first payment and we'll refund it in full (the bonus stars from that month are removed).
• Renewals aren't refunded for part of a month, but you can cancel so the next one never happens.

Mistakes are always on us

Charged twice, charged after cancelling, or paid and didn't get your stars? Email support@moksha.site and we'll fix it or refund you, no matter how long ago it was.

How to ask

Email support@moksha.site from the address on your account, with your username and roughly when you paid. Refunds go back to your original payment method and usually show up within 5–10 business days.

Your rights

This policy doesn't take away any refund rights you have under the consumer laws where you live. If those give you more, you get more.

Please talk to us before filing a chargeback with your bank. We'll almost always just refund you, and chargebacks can lock an account while they're sorted out.